Submit a freight claim for loss, damage, or shortage. Claims are governed by the FOCUS 1 Logistics, LLC Freight Claim Terms and Conditions and applicable federal law.
Review Freight Claim Terms
All claims must be submitted in writing to claims@focus1logistics.com within nine (9) months from the date of delivery or the reasonable time delivery should have occurred, in accordance with the Carmack Amendment (49 U.S.C. § 14706).
To process your claim, you must provide:
Visible damage or shortages must be noted on the delivery receipt at time of delivery. Concealed damage must be reported promptly to allow inspection. Damaged goods and packaging must be retained for carrier inspection. Failure to preserve salvage may affect claim eligibility.
Freight charges must be paid prior to claim settlement. Liability is limited to the actual loss or damage to the goods at the time and place of shipment and is governed by the applicable Bill of Lading, FOCUS 1 Logistics, LLC Freight Claim Terms and Conditions, and federal law.
Consequential damages, lost profits, duties, taxes, and indirect damages are not recoverable. Submission of a claim does not guarantee payment.
Focus West Logistics Ltd. - Complete all required fields to submit your claim
Effective Date: February 4, 2026
Last Updated: February 4, 2026
MC: 1771425 |
USDOT: 4483900 |
D-U-N-S: 141619079 |
SCAC: KNPH
These Freight Claim Terms and Conditions (“Terms”) govern all claims for loss, damage, shortage, or delay to shipments arranged or transported by FOCUS 1 Logistics, LLC (“Carrier”).
Submission of a freight claim constitutes acceptance of these Terms.
All freight claims are governed exclusively by the Carmack Amendment (49 U.S.C. § 14706) and applicable federal regulations, including 49 CFR Part 370.
Proof of Delivery signed without exception is strong evidence of proper delivery.
Must be reported promptly after discovery.
Freight charges must be paid in full before claim processing.
Damaged freight must be preserved for inspection.
FOCUS 1 Logistics, LLC
Attn: Freight Claims Department
869 East 4500 South, Suite 373
Salt Lake City, Utah 84107
claims@focus1logistics.com